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FAQ

FAQs

Q1=How can I reach you in case of an emergency?
For immediate assistance, contact us at (972)-728-5300. If your emergency occurs outside normal business hours, please call (805)-680-7298 to reach our on-call staff.
Q2= What is the standard turnaround time for equipment testing?
Testing usually takes 1-2 days, depending on the equipment.
Q3= What is the standard turnaround time for repairs?
Our average in-house repair time is 10-15 business days. However, in emergency situations, we will do our best to expedite your repair. We also offer advanced replacement on many parts and in those instances we can ship a replacement part immediately.
Q4= What is your equipment warranty?
For end users, all of our equipment is backed by our one year, no hassle warranty. Please contact our Account Executive for complete warranty details at (972)-728-5300, or sales@sitycom.com
Q5= What is your RMA policy?
All returns must be received within the warranty period and include an RMA number. Please click here to read our full RMA policy.